Legal notice

Welcome to STRING & SOUL.

This Legal Notice applies to your access to and use of our website, products, services, content, and online store. By using this website or placing an order, you agree to the terms described below.

1. Company Information

This website is operated by STRING & SOUL.

For any questions regarding this website, products, orders, or policies, please contact us at:

Email: support@string-soul.com
Website: https://string-soul.com

2. Product Information

We make reasonable efforts to display our products, materials, colors, sizes, descriptions, and prices as accurately as possible.

However, due to differences in screen settings, lighting, photography, natural crystal variations, and handmade production processes, the actual product may vary slightly from the images shown on our website.

Natural crystals may contain natural inclusions, color variations, texture differences, surface marks, mineral lines, or internal patterns. These characteristics are part of the natural beauty of crystal materials and are not considered defects unless the item is damaged or materially different from the confirmed order.

3. Custom and Handmade Products

Some products sold by STRING & SOUL may be custom-made, personalized, handmade, or made-to-order based on the customer’s selected design, wrist size, materials, beads, charms, spacers, jewelry findings, or other preferences.

Because customized products are created specifically for each customer, changes, cancellations, returns, or refunds may be limited once production has started.

Please review your order details carefully before completing your purchase.

4. No Medical or Health Claims

Our crystals, bracelets, product descriptions, symbolic meanings, and related content are provided for decorative, spiritual, cultural, lifestyle, or personal-interest purposes only.

Any descriptions related to energy, healing, balance, protection, luck, love, wealth, confidence, calmness, or similar meanings are based on traditional beliefs, cultural interpretations, or symbolic associations.

They are not medical claims and should not be considered medical, psychological, financial, legal, or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have health concerns, please consult a qualified medical professional.

5. Use of Website Content

All content on this website, including but not limited to text, product images, designs, graphics, logos, brand names, product descriptions, layout, photography, and visual materials, is owned by or licensed to STRING & SOUL, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without our prior written permission.

6. Intellectual Property

The name STRING & SOUL, related logos, designs, product names, visual identity, website content, and brand elements may be protected by intellectual property laws.

Nothing on this website grants you any right or license to use our intellectual property without our prior written consent.

7. Third-Party Services

Our website may use third-party services, including but not limited to Shopify, payment processors, shipping carriers, analytics tools, marketing tools, and other service providers.

We are not responsible for the content, policies, actions, or services of third-party websites or platforms. Your use of third-party services may be subject to their own terms and privacy policies.

8. Pricing and Availability

Product prices, shipping fees, promotions, availability, and product details may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been placed. If an error affects your order, we may contact you to confirm, modify, or cancel the order and issue a refund where applicable.

9. Limitation of Liability

To the fullest extent permitted by applicable law, STRING & SOUL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or content.

This includes, but is not limited to, loss of data, loss of profits, delivery delays, website interruptions, third-party service failures, or reliance on product descriptions or symbolic crystal meanings.

10. Website Availability

We do our best to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

We may update, suspend, modify, or discontinue any part of the website at any time without prior notice.

11. Customer Responsibility

By placing an order, you are responsible for ensuring that:

  • Your order details are accurate.
  • Your selected wrist size is correct.
  • Your shipping address is complete and accurate.
  • Your contact information is valid.
  • The product is suitable for your intended use.

We are not responsible for issues caused by incorrect order information submitted by the customer.

12. Children’s Use

Our website and products are intended for use by adults or with adult supervision.

Some products may contain small beads, charms, metal parts, or other small components that may pose a choking hazard to young children. Please keep jewelry and small parts away from children unless supervised by an adult.

13. Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the laws applicable to the business location of STRING & SOUL, unless otherwise required by applicable consumer protection laws.

14. Changes to This Legal Notice

We may update this Legal Notice from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Legal Notice.

15. Contact Us

If you have any questions about this Legal Notice, please contact us:

STRING & SOUL
Email: support@string-soul.com